Complaints

We always welcome any comment or complaint and ask that you either write directly to the Registered Manager at admin@windsorcardiacclinic.co.uk

The Registered Manager will be pleased to speak with you and, if needed, can investigate the issue on your behalf.

If you would prefer to write to tell us about your concerns, then address these to the Registered Manager of the clinic within 6 months of becoming aware of the event complained about and they will get in touch with you within seven working days.

If a formal investigation is needed, the Registered Manager will aim to complete this and get back to you within 30 working days. There may be occasions where the investigation requires more than 30 working days to thoroughly review paperwork and interview relevant people; in cases such as this, the Registered Manager will write to you to inform you of this and when you can expect to receive a final response to the investigation.

It rarely happens, but if you are not satisfied that the investigation has answered or addressed your concern, then please do call or write back to the Registered Manager to see if there is anything else we could have looked into.

If you are still not satisfied with this review, you may feel that your case requires an independent adjudication from one of the bodies below:

Independent Sector Complaints Adjudication Service (ISCAS)
CEDR, 3rd Floor
100 St Paul’s Churchyard
London EC4M 8BU

https://iscas.cedr.com/contact/
Contact email address is: info@iscas.org.uk
020 7536 6091

The Care Quality Commission

National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA